We do not accept families who refuse immunizations. 

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website for office information, medical information and medication dosages. You will be strongly encouraged to register for and use our Patient Portal - MyChart,  to request medication refills, to update your personal and insurance information, to update your medical history and medication list, to complete your pre-visit questionnaires, to pay bills and for non-urgent bidirectional communication.

We make every effort to meet the needs of our patients by offering same day sick appointments in addition to routine well visits, sports physicals and for consultation and regular follow-ups of chronic medical conditions like asthma, ADHD, anxiety, depression and obesity.

To ensure we provided you with the most efficient care we highly recommend you call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family.

We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and the provider on-call or Night Nurse will give you advice regarding your child's problem. 

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

Make sure we participate with your insurance plan. Please click here for the list of insurance plans we accept.

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays and personal balance at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

For acute care, call the office to schedule an appointment or speak with triage staff. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back.

If our triage staff  is unavailable, you will be asked to leave a message and you will receive a return call.

For well visits and non-urgent appointments, please use our routine appointment line. Well visits can be scheduled up to 12 months in advance. Please schedule your next visit at the time of check-in. You will receive a reminder call 1 to 2 months ahead of when your child is due for their next well visit. 

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 5 minutes before your scheduled appointment time. Please call us if you will be late. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.